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About
Malindo Air, a Malaysian airline founded in 2013, has quickly become a prominent player in the Southeast Asian aviation industry. The airline’s name is a fusion of “Malaysia” and “Indonesia,” reflecting its mission to connect these two nations and serve travelers across the region. This article delves into the story of Malindo Air, its evolution, impact on Southeast Asian travel, and its journey to redefine the standards of quality and service in the airline industry.
The Birth of Malindo Air
In 2013, Malindo Air entered the Southeast Asian airline industry as a joint venture between Malaysia’s National Aerospace and Defence Industries (NADI) and the Lion Air Group, a well-established Indonesian airline. This strategic partnership aimed to combine the strengths of both companies to create a dynamic and competitive new airline. The inaugural flight took place on March 22, 2013, from Kuala Lumpur to Kota Kinabalu in Malaysia’s Sabah state.
The Evolution of Malindo Air
- Early Growth and Expansion
Malindo Air’s early years were marked by rapid expansion. The airline started with a fleet of Boeing 737-900ER and ATR 72-600 aircraft, allowing it to serve both domestic and regional routes. Malindo Air’s ambition was clear: to provide affordable, high-quality travel options in the Southeast Asian market.
- Enhanced Customer Experience
One of Malindo Air’s standout features has always been its commitment to delivering a superior passenger experience. The airline prioritized comfortable seating, generous legroom, in-flight entertainment, and a high level of service to ensure that travelers had a pleasant journey.
- Global Expansion
As part of its ambitious growth strategy, Malindo Air expanded beyond Southeast Asia to offer flights to destinations in South Asia, China, Australia, and the Middle East. This expansion increased the airline’s global presence and established it as a competitive player in the international market.
- Award-Winning Services
Malindo Air’s relentless dedication to customer satisfaction did not go unnoticed. The airline received various awards and accolades for its exceptional in-flight service, punctuality, and passenger comfort. This recognition solidified Malindo Air’s reputation for providing a superior travel experience.
Key Features of Malindo Air
- Modern Fleet
Malindo Air operates a modern and fuel-efficient fleet, including Boeing 737s and ATR turboprop aircraft. These advanced aircraft contribute to the airline’s safety, efficiency, and environmental sustainability.
- In-Flight Entertainment
The airline offers passengers a variety of in-flight entertainment options, including movies, TV shows, and music. Travelers can stream content directly to their devices or use the airline’s touchscreen monitors, ensuring an enjoyable journey.
- Spacious Cabins
One of the distinguishing features of Malindo Air is its spacious cabins. Passengers can enjoy generous legroom and comfortable seats, making long-haul flights more enjoyable.
- Frequent Flyer Program
Malindo Air’s frequent flyer program, “Malindo Miles,” rewards loyal passengers with a range of benefits, including free flights, upgrades, and exclusive privileges. This program fosters customer loyalty and provides travelers with added value.
- Superior On-Board Services
The airline is known for its attentive and professional cabin crew, dedicated to ensuring passengers have a pleasant and stress-free journey. Services include in-flight meals, snacks, and beverages, with options catering to various dietary preferences.
The Impact of Malindo Air
Malindo Air has had a significant impact on Southeast Asian travel and the aviation industry as a whole. Here are some of the key ways the airline has influenced the region:
- Enhancing Connectivity
Malindo Air has played a crucial role in enhancing connectivity within Southeast Asia. It has opened up new routes and expanded access to destinations, making travel more convenient for both leisure and business passengers.
- Setting High Standards
The airline’s commitment to quality and service has raised the standards for airlines operating in the region. Malindo Air’s exceptional customer service and comfortable cabins have challenged other carriers to improve their offerings.
- Strengthening Regional Tourism
By providing travelers with affordable and reliable flight options, Malindo Air has contributed to the growth of the tourism industry across Southeast Asia. Tourists can explore new destinations and experience diverse cultures with ease.
- Economic Contribution
Malindo Air’s operations have generated jobs and stimulated economic activity in the countries it serves. This economic contribution extends beyond the airline itself to include the tourism and hospitality sectors.
- Positive Image of Southeast Asia
As a major carrier in the region, Malindo Air has helped portray Southeast Asia as a thriving and accessible part of the world. This positive image has encouraged international travelers to explore the region.
Challenges and Competition
Despite its growth and impact on Southeast Asian travel, Malindo Air faces several challenges and competition:
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Competitive Market: The Southeast Asian airline industry is highly competitive, with legacy carriers, low-cost airlines, and other newcomers vying for passengers. Malindo Air must continually adapt and innovate to maintain its market share.
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Economic Fluctuations: The airline industry is highly sensitive to economic factors, including fluctuations in fuel prices and currency exchange rates. Economic instability can impact Malindo Air’s profitability and financial performance.
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Environmental Pressures: Like all airlines, Malindo Air faces pressure to reduce its environmental footprint. The airline has initiated steps to mitigate its impact, but further developments in eco-friendly technologies and practices will be essential to meet sustainability goals.
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Regulatory Challenges: Changes in regulatory requirements and international agreements can affect Malindo Air’s operations and costs. Adapting to these changes while remaining efficient and competitive is a constant challenge.
The Future of Malindo Air
As Malindo Air looks to the future, it is poised for continued success and growth. The airline’s strong brand, exceptional service, and commitment to passenger satisfaction make it well-prepared to embrace the challenges and opportunities of the ever-evolving aviation industry. Here are some of the key developments and strategies that will shape Malindo Air’s future:
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Fleet Modernization and Expansion: Malindo Air will continue to invest in modernizing its fleet, adding new aircraft and expanding its route network. The addition of destinations and capacity will make it even more competitive and appealing to travelers.
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Sustainability Initiatives: Malindo Air is actively working on reducing its environmental footprint. The airline is likely to adopt even more sustainable practices, including exploring the use of alternative fuels and further improving fuel efficiency.
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Technological Advancements: The airline will continue to embrace technological advancements to streamline operations and enhance the passenger experience. This includes improvements in booking processes, in-flight entertainment, and digital services.
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Global Connectivity: Malindo Air will focus on strengthening its role as a key connector in Southeast Asia, bridging countries and cultures, and providing travelers with access to a wide range of international destinations.
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Commitment to Quality: Malindo Air will maintain its dedication to providing a high-quality passenger experience, offering comfortable cabins, attentive service, and a commitment to punctuality and reliability.
Conclusion
Malindo Air’s journey from its inception in 2013 to its current status as a prominent player in Southeast Asian aviation reflects its determination to offer travelers superior quality and service. As the airline continues to modernize, expand, and innovate, it remains committed to enhancing regional and international connectivity, fostering economic growth, and enabling memorable travel experiences. Malindo Air is well-poised to redefine the standards of quality and service in the airline industry and continue transforming Southeast Asian travel for years to come.
Destinations
The airline operates both domestic flights within Malaysia, and also to destinations across Asia and Australia. Although it’s part of the Lion Air Group which flies to a much wider network, the following tables are the destinations which are currently served by Malindo Air only.
These destinations include Kuala Lumpur, Kta Kinabalu, Yangon, Bangkok, Colombo, Singapore, Jakarta, Delhi, Hong Kong, Xi’an, Dhaka, Sydney, Brisbane and more.
Domestic and International Destinations
| COUNTRY | CITY | IATA CODE | AIRPORT |
|---|---|---|---|
| Australia | Adelaide | ADL | Adelaide Airport |
| Australia | Brisbane | BNE | Brisbane Airport |
| Australia | Christmas Island | XCH | Christmas Island Airport |
| Australia | Melbourne | MEL | Melbourne Airport |
| Australia | Perth | PER | Perth Airport |
| Australia | Sydney | SYD | Sydney Airport |
| Bangladesh | Dhaka | DAC | Shahjalal International Airport |
| Cambodia | Phnom Penh | PNH | Phnom Penh International Airport |
| China | Changsha | CSX | Changsha Huanghua International Airport |
| China | Chengdu | CTU | Chengdu Shuangliu International Airport |
| China | Chongqing | CKG | Chongqing Jiangbei International Airport |
| China | Guangzhou | CAN | Guangzhou Baiyun International Airport |
| China | Guiyang | KWE | Guiyang Longdongbao International Airport |
| China | Kunming | KMG | Kunming Changshui International Airport |
| China | Ningbo | NGB | Ningbo Lishe International Airport |
| China | Sanya | SYX | Sanya Phoenix International Airport |
| China | Wenzhou | WNZ | Wenzhou Longwan International Airport |
| China | Wuhan | WUH | Wuhan Tianhe International Airport |
| China | Xi’an | XIY | Xi’an Xianyang International Airport |
| China | Xuzhou | XUZ | Xuzhou Guanyin International Airport |
| China | Zhengzhou | CGO | Zhengzhou Xinzheng International Airport |
| China | Haikou | HAK | Haikou Meilan International Airport |
| Hong Kong | Hong Kong | HKG | Hong Kong International Airport |
| India | Amritsar | ATQ | Sri Guru Ram Dass Jee International Airport |
| India | Bangalore | BLR | Kempegowda International Airport |
| India | Delhi | DEL | Indira Gandhi International Airport |
| India | Kochi | COK | Cochin International Airport |
| India | Kolkata | CCU | Netaji Subhas Chandra Bose International Airport |
| India | Mumbai | BOM | Chhatrapati Shivaji International Airport |
| India | Tiruchirapalli | TRZ | Tiruchirapalli International Airport |
| India | Thiruvananthapuram | TRV | Thiruvananthapuram International Airport |
| India | Varanasi | VNS | Lal Bahadur Shastri Airport |
| Indonesia | Banda Aceh | BTJ | Sultan Iskandar Muda International Airport |
| Indonesia | Bandung | BDO | Husein Sastranegara International Airport |
| Indonesia | Batam | BTH | Hang Nadim International Airport |
| Indonesia | Denpasar | DPS | Ngurah Rai International Airport |
| Indonesia | Jakarta | CGK | Soekarno-Hatta International Airport |
| Indonesia | Pekanbaru | PKU | Sultan Syarif Kasim II International Airport |
| Japan | Sapporo | CTS | New Chitose Airport |
| Malaysia | Alor Setar | AOR | Sultan Abdul Halim Airport |
| Malaysia | Ipoh | IPH | Sultan Azlan Shah Airport |
| Malaysia | Johor Bahru | JHB | Senai International Airport |
| Malaysia | Kerteh | KTE | Kerteh Airport |
| Malaysia | Kota Bharu | KBR | Sultan Ismail Petra Airport |
| Malaysia | Kota Kinabalu | BKI | Kota Kinabalu International Airport |
| Malaysia | Kuala Lumpur | KUL | Kuala Lumpur International Airport |
| Malaysia | Kuala Lumpur | SZB | Sultan Abdul Aziz Shah Airport |
| Malaysia | Kuala Terengganu | TGG | Sultan Mahmud Airport |
| Malaysia | Kuching | KCH | Kuching International Airport |
| Malaysia | Labuan | LBU | Labuan Airport |
| Malaysia | Langkawi | LGK | Langkawi International Airport |
| Malaysia | Malacca | MKZ | Malacca International Airport |
| Malaysia | Penang | PEN | Penang International Airport |
| Malaysia | Sandakan | SDK | Sandakan Airport |
| Malaysia | Tawau | TWU | Tawau Airport |
| Myanmar | Yangon | RGN | Yangon International Airport |
| Nepal | Kathmandu | KTM | Tribhuvan International Airport |
| Pakistan | Lahore | LHE | Allama Iqbal International Airport |
| Singapore | Singapore | SIN | Singapore Changi Airport |
| Sri Lanka | Colombo | CMB | Bandaranaike International Airport |
| Taiwan | Taipei | TPE | Taoyuan International Airport |
| Thailand | Bangkok | DMK | Don Mueang International Airport |
| Thailand | Chiang Mai | CNX | Chiang Mai International Airport |
| Thailand | Hat Yai | HDY | Hat Yai International Airport |
| Thailand | Phuket | HKT | Phuket International Airport |
| Thailand | Surat Thani | URT | Surat Thani Airport |
| Vietnam | Da Nang | DAD | Da Nang International Airport |
| Vietnam | Hanoi | HAN | Noi Bai International Airport |
| Vietnam | Ho Chi Minh City | SGN | Tan Son Nhat International Airport |
Baggage
Carry-on Baggage
Business Class
Passengers are permitted 2 pieces of cabin baggage, plus 1 Personal Item (such as laptop bag or handbag. Cabin baggage must not exceed the dimensions of 56 x 36 x 23cm, and must not exceed 10kg in weight.
Economy Class
Passengers are permitted 1 piece of cabin baggage, plus 1 Personal Item (such as laptop bag or handbag. Cabin baggage must not exceed the dimensions of 56 x 36 x 23cm, and must not exceed 7kg in weight.
Checked Baggage
Free checked baggage is allocated based on your route travelling, ticket class and additional terms and conditions of your ticket. Therefore the following information is to be used as a guide only. Please check the terms of your individual ticket fare to see your permitted checked baggage allowance.
Business Fare
Passengers are permitted a total of 40kg luggage, with each item weighing no more than 32kg.
Flexi Fare
Passengers with Flexi tickets are permitted a total of 30kg luggage, with each item weighing no more than 32kg.
Shuttle Fare
Shuttle passengers are allowed 30kg checked luggage.
Value Fare
Passengers with a value ticket are permitted 20kg of checked baggage.
Super Saver Fare
Passengers with a super saver ticket do not have any baggage included for free as part of this fare.
Economy Class
Economy Class provides comfort, relaxation throughout the flight journey.
Facilities in Economy
Economy Class offers a range of facilities for you to enjoy. Various amenities are on offer depending on your flight journey time.
You will get free water supplied in the flights to and from India. Flights to and from other destinations will need to purchase drinks onboard.
On ATR routes, you can purchase drinking water or coffee and pastry on board.
In-flight entertainment is also available for passengers to enjoy in some flights.
Seating in Economy
Economy Class seating is designed as reclining leather seats, making them fit for comfort whilst providing great value. The seat pitch (distance between back and front of each seat) is 32 inches.
Business Class
Business Class with Malindo Air is all about offering a luxurious and convenient experience.
Business Class Facilities
Passengers travelling in business class do not only get to experience luxury onboard the plane. Instead, the luxury starts at the airport with a dedicated and personalised check-in service, and with access to the KL Airport lounge.
Passengers can also enjoy a generous 40kg of checked baggage allowance for their flights.
Onboard, passengers can enjoy a business-class meal, which is exclusively designed for guests with tasty and well-balanced options.
Business Class Seats
The seats on Business Class are luxurious and comfortable, consisting of spacious leather seats with 45 inches of legroom (seat pitch). There are also in-seat power sockets for charging personal devices conveniently.
In-Flight Entertainment
Passengers can enjoy the wide selection of in-flight entertainment from their personal in-seat screens, but please be aware that not all aircraft has in-flight entertainment available. Choose from the latest releases from Hollywood, or some older classic movies, with both international and western options to choose from. There are also a selection of TV shows, music and audio entertainment, and also games which can be played on the entertainment screens.
Food
Meal Options
The airline offers passengers a selection of delicious Malaysian specialities, including dishes such as Mamak Mee Goreng, Prawn Sambal or a simple Omelette.
On flights on Boeing aircraft, Business Class passengers will receive snacks on flights under 1 hour in duration. For flights over 1 hour, business class passengers will receive a meal. Water is included regardless of the duration of your flight and the class you are travelling in.
Economy passengers flying to and from India on Boeing flights with the airline will be given complimentary water. Snacks, meals and drinks are available for pre-order and buying onboard.
On flights operated by ATR, Economy class passengers will be able to buy snacks and drinks onboard.
Special Dietary Requirements
Passengers can order any of the following special meals for their flights, by contacting the airline directly at least 24 hours before flying:
- Asian Vegetarian diet (AVML)
- Baby Meal Nil Formula (BBML)
- Bland Diet (BLML)
- Children’s meal (CHML)
- Diabetic Meal (DBML)
- Fruit Platter (FPML)
- Gluten Free diet (GFML)
- Hindu Meal Non-Vegetarian (HNML)
- Kosher diet (KSML)
- Low-calorie diet (LCML)
- Low-fat cholesterol diet (LFML)
- Low sodium diet (LSML)
- Moslem diet (MOML)
- Low lactose (NLML)
- Raw vegetarian (RVML)
- Seafood meal (SFML)
- Non-diary vegetarian diet (VGML)
- Vegetarian Jain diet (VJML)
- Lacto-ovo vegetarian diet (VLML)
- Vegetarian Oriental diet (VOML)
Drinks & Alcohol
On flights operated by Boeing aircraft, there will be a beverage service in the Business cabin no matter the duration of the flight. For Economy Class, passengers on flights to and from India will get free water. All drinks will have to be purchased on all other flights. For Malindo Air flights operated by ATR aircraft, economy passengers will be able to purchase water and coffee in-flight.
The airline does not currently serve alcoholic beverages onboard their flights.
WiFi
The airline offers passengers WiFi and roaming services to passengers, meaning they can stay connected at all times during their flight. Use the WiFi to be productive and catch up on work, to browse social media or watch videos.
Please note that this WiFi service is available on selected flights only.
How much does WiFi cost?
For passengers wanting the lite version, to access social media only, it costs only $3.95 USD.
For 1 hour of in-flight WiFi access, it will cost $9.95 USD.
Passengers who want WiFi access for the full flight, it costs $15.95 USD.
Check-In
Online check-in is available on the Malindo Air Online Check-In page. You can also check in at the airport, either at the kiosk or at the counter. Counter check-in closes 30 minutes to 1 hour before departure, depending on the airport you’re flying from and opens 3 hours before departure. Kiosk check-in opens 24 hours before departure and closes 75 minutes before departure.
Frequent Flyer
Malindo Air is part of the Malindo Miles frequent flyer program. This allows regular flies to earn points as they fly, which can be exchanged once enough have been collected. Different fares and ticket types will earn you different amounts of miles points.
Please visit the Malindo Miles website for more information.
Airline Alliance
Currently, this airline is not part of any airline alliance. However, they are part of the Lion Air Group as a subsidiary, alongside airlines such as Batik Air, Lion Air, Wings Air and Thai Lion Air.
Fleet
As of February 2020, the Malindo Air fleet includes ATR 72600, Airbus A330-300, Boeing 737-800 and Boeing 737-900ER aircraft, and totals over 40 aircraft.
| AIRCRAFT | IN SERVICE | ORDERS |
|---|---|---|
| ATR72-600 | 12 | / |
| B737-8 | / | 3 |
| B737-800 | 24 | 6 |
| B737-900(ER) | 5 | 6 |
Hub Airport
Kuala Lumpur International Airport
Kuala Lumpur International Airport is Malaysia’s main and also busiest international airport and is one of the busiest airports in South East Asia. It is the hub airport for Malaysia Airlines, AirAsia, AirAsia X and Malindo Air. Other airlines which fly to and from Kuala Lumpur International Airport include Air France, Cathay Pacific, Emirates, Korean Air, Lion Air, MYAirline, flyGlobal and many others.
Book Hotel Near Kuala Lumpur International Airport Malaysia’s main and also busiest international airport and is one of the busiest airports in South East Asia.
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